FREQUENTLY
ASKED QUESTIONS

Yes, Fablab was created in New Zealand and manufactures its products locally.

💦 Cleanse your skin before applying your face mask
🖌 Use the provided Fabrush™ to apply. The silicon tip will help to spread a thin, even layer on your skin
☀️ Leave it on for 8-10 min or until it dries out.
⏱ When rinsing with water, gently massage the clay over your skin. The pumice will remove dead skin cells and improve blood circulation. Pat dry
👀 Admire your glowing skin!

Depending on which country you are from, we offer different payment methods!For Debit/Credit cards, we accept VISA, MasterCard, Diners, Discover and American Express. We also accept Paypal. To avoid the possibility of any checkout errors, do make sure also to check that your overseas usage feature is activated—you may contact your local bank to enable this option.Please note that we do not accept any bank transfers, prepaid cards, and any other mode of payment unless specified above.

We are sorry to hear your order is missing the applicator brush. Please contact us for assistance! Do provide us with your order number, a photo of the products you received, and a photo of the shipping label and we will get back to you accordingly.Please note that all incomplete order received must be reported within 14 days of delivery. We will get back to you as soon as we can!

Shipping is FREE and TRACKED.

We use NZ Post to deliver our parcels to NZ, AUS and US & Canada.