Yes, Fablab was created in New Zealand and manufactures its products locally.
Our ingredients are sourced from New Zealand and Polynesian Islands. We make sure everything is sourced ethically.
Our products do not contain any synthetic fragrance which can cause skin sensitivity and allergies.
At the final stage of checkout, you will see an option to enter the discount code, you enter it there and then click apply.If you have any problem finding it then please contact our live chat.
Our products have a typical shelf life of 36 months.
💦 Cleanse your skin before applying your face mask
🖌 Use the provided Fabrush™ to apply. The silicon tip will help to spread a thin, even layer on your skin
☀️ Leave it on for 8-10 min or until it dries out.
⏱ When rinsing with water, gently massage the clay over your skin. The pumice will remove dead skin cells and improve blood circulation. Pat dry
👀 Admire your glowing skin!
Here are some tips on how to store your fabmud™:
✔ Keep the white plastic seal over the top of the mask when not in use to preserve freshness
.✔ Keep your mask away from humid places like the shower
✔ It is recommended to use the mask within 6 months after opening
✔ Tightly close the container immediately after each use
✔ Keep out of reach of children
Every person has different skin and therefore results may vary from customer to customer. We've had amazing results with our customers but we can't be held responsible for results below customer expectation.
Yes, of course! Our fabmud™ uses active ingredients to draw out toxins in the skin. We suggest patch testing the mask 48 hours before use on your inner elbow. You might experience a slight tingling sensation in the first minute, this is the active ingredients getting to work. If irritation occurs, please do not use.
Yes, of course! fabmud™ contains natural moisturising botanicals and hyaluronic acid that will bring back the moisture to your parched, sensitive skin.
Our product does not cure acne alone but it can help tremendously in balancing your skin bacteria and minimise redness caused by irritation and inflammation.
Yes, that means active ingredients are working.
By using Fabrush™ you keep your masking routine hygienic and minimise product wastage. Specially designed silicon tip makes it easy to spread even layer on your skin. Make sure you wash your brush after each application.
Firstly, do not panic!It is completely normal if you breakout after using the mask, this just means that the mask is working! Just be sure to moisturise after you have removed the mask.
We wish you all the best with your pregnancy! Yes, our products are safe for you to use! If you have serious concerns, you can consult your GP prior to use. However our products do not contain any chemicals that will harm you or the baby.
Depending on which country you are from, we offer different payment methods!For Debit/Credit cards, we accept VISA, MasterCard, Diners, Discover and American Express. We also accept Paypal. To avoid the possibility of any checkout errors, do make sure also to check that your overseas usage feature is activated—you may contact your local bank to enable this option.Please note that we do not accept any bank transfers, prepaid cards, and any other mode of payment unless specified above.
Sorry, we are unable to edit the billing address once you have successfully placed an order. Don't worry! As long as your shipping address is correct, you will be able to receive your order!
If you didn't receive the order confirmation, don't place your order again until you're sure the order didn't go through or you may end up with a duplicate order. Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your product with and check it falls into your spam/junk mail.
Sorry, we do not have a rewards or loyalty program at this time.
Oh no! A declined transaction could also appear as "Pending". When this happens, the transaction will not be cleared by the bank, and the amount will be reversed back to your account within 7 days.
We are sorry to hear your order is missing the applicator brush. Please contact us for assistance! Do provide us with your order number, a photo of the products you received, and a photo of the shipping label and we will get back to you accordingly.Please note that all incomplete order received must be reported within 14 days of delivery. We will get back to you as soon as we can!
Don't worry, please contact us for assistance!Do provide us with your order number, original email address, and the updated email address so that we can make the necessary changes for you. Once we update your email address, we can resend your order confirmation and/or shipping confirmation email to the updated address.
Once an order is placed, we are unable to modify the order. Nevertheless, please contact our Customer Experience Squad for the best solution!
We are sorry to hear that you are cancelling your order. Please contact us for assistance!
Oh no! We are sorry about it, and we want to sort it asap. Please contact us for assistance! Do provide us with your order number, a photo of the damaged/faulty product you received, and a photo of the shipping label and we will get back to you accordingly.Please note that all order issues must be reported within 14 days of delivery. We will get back to you as soon as we can!
Shipping is FREE and TRACKED.
We use NZ Post to deliver our parcels to NZ, AUS and US & Canada.
Yes! We do have 30 days money-back guarantee which means we could give you a refund if you won't be happy with the results AFTER 1 month of using our fabmud™. The customer should use the product consistently within 30 days.
We will refund you and $10 for the shipping cost will be deducted from your total purchase.
What if I get an allergic reaction from using the products?
We will be happy to refund you as long as you provide us photos of your skin.
We are super excited for you to receive your order and we're so sorry for the delay with your package!
Please note that international orders may take up to 10 business days to be delivered. Business days do not include weekends or holidays.
In the meantime here are some things that might help you locate your package:
If the tracking information shows that your package is in your destination country, we recommend checking with your local post office. Checking it online may have more accurate tracking information for your order. Alternatively, you may also contact your local post/customs office directly.